Refund Policy

All sales are final. 

Due to these products being food items, we do not accept returns of any kind, even if the packages are sealed. Please make sure you are checking your order before placing it as all sales are final. 

Refunds are only available to products that are damaged, defective or missing. We do not offer refunds if you realized you want to cancel your order after placing it or forgot to cancel your subscription. 

For Damaged or Missing Products/Order:

If you happen to receive your order and encounter issues such as product damage, incorrect flavors, or any other problems, please take a photograph of the affected products without delay. Following this, send the images along with a brief description of the issue, including the order number to info@kanhalife.com. Our team will promptly assist you in resolving any problems.

Canceling an Order:

Orders cannot be canceled once they are placed. Please double check your order information before submitting your payment.

Refunds:

If you wish to request a refund, kindly get in touch with our customer service department to discuss any product-related issues you may be experiencing.

info@kanhalife.com

If your request is approved, your refund will be processed, and the corresponding credit will be applied automatically to your original method of payment or credit card.

Late or Missing Refunds

Refunds are ordinarily processed within 7-10 business days. If you have not received your refund as expected, please follow these steps:

1. Double-check your bank account to ensure the refund has not been deposited.
2. Contact your credit card company, as it may take some time for the refund to be officially posted on your account.
3. Reach out to your bank, as there may be a processing period before the refund appears in your account.

If you have completed these steps and have still not received your refund, please do not hesitate to contact us at info@kanhalife.com for further assistance.

Shipping Fee:

All shipping costs, including priority shipping fees, are refundable upon return. Priority shipping orders are shipped via 2-day shipping, and we fulfill these orders within 1 to 2 business days. Please note that once the package is with the mail carrier, delivery timing is outside of our control.

Sale Items:

Refunds are applicable exclusively to regular-priced items; unfortunately, sale items cannot be refunded.

Exchanges:

We exclusively offer replacements for items that are defective or damaged.